There are few things to remember if you are to deal with an emergency situation as calmly, safely and efficiently as possible.

Once you believe that a situation is critical or life-threatening, please remember:

  • Emergency telephone buttonStay calm
  • Shout for help
  • Get someone to telephone 999 or do it yourself if no-one is available to do it for you
  • Make sure the ambulance/fire/police authorities know where to come to and the details about the patient's illness or injury
  • Do not put yourself in any danger whatsoever
  • Do what you can for the person who is sick or injured
  • Do not give them anything to eat or drink
  • Make sure their air passageways are clear from obstruction
  • Follow the instructions given to you by the emergency service's call handler

Remember, though, that the Emergency Services are for critical and life-threatening situations.

Emergency Links

Find your local hospital | Find your local GP

Out of hours service (if the illness or injury is not life threatening)

Mental Health Crisis

If you:

  • Are having major emotional or mental problems
  • Or you wish to talk to a trained person regarding somebody else's mental health crisis


Speak to health professional or social worker for further information.

Related Information

NI Direct have information to hand regarding emergency healthcare and first aid.

Concerned About Suicide (PDF 425 KB): Information leaflet from the Department Health, Social Services and Public Health