We will not be providing face-to-face advice or training for the foreseeable future. We will contact existing advice clients by phone. Our staff will continue to support our members and can be reached via telephone and email as usual.

We are working hard to move our training, where possible, to digital. For any queries, please contact our training team at [email protected]

We can only provide advice to people living in Northern Ireland. 

Helpline contact details:

Welfare Changes ring 0808 802 0020 or email [email protected]
Tax & Benefits ring 0800 988 2377 or email [email protected]
Business Debt ring 0800 083 8018 or email [email protected]
Debt Action ring 0800 028 1881 or email [email protected]
EU Settlement Scheme ring 0800 138 6545 or email [email protected]
For Historical Institutional Abuse advice and support call 02890 645919 email [email protected]


There are a number of things you need to do when a relative or friend dies and you are in charge of their affairs. 

NI Direct provides practical checklists you can consult to guide you through this period; from paperwork and notifying various agencies, to the task of executing the will. 

Immediate information:

Documents required:

Death certificate:

Financial aid:

Property, probate, debts, estates and acting as executor:

Funerals, wills & tax:

You can also call HMRC for advice on probate and Inheritance Tax following a death, including:

  • understanding Inheritance Tax responsibilities
  • confirming the forms you need/completing Inheritance Tax forms

Call: 0300 123 1072 (Monday-Friday, 9am-5pm)

Getting Legal Help

While independent advice agencies can help with Social Security benefit forms, you may need the help of a solicitor to complete Inheritance Tax forms. You can check here if you need one.