There are few things to remember if you are to deal with an emergency
situation as calmly, safely and efficiently as possible.
Once you believe that a situation is critical or life-threatening, please remember:
- Stay calm
- Shout for help
- Get someone to telephone 999 or do it yourself if no-one is available to do it for you
- Make sure the ambulance/fire/police authorities know where to come to and the details about the patient's illness or injury
- Do not put yourself in any danger
- Do what you can for the person who is sick or injured
- Do not give them anything to eat or drink
- Make sure their air passageways are clear from obstruction
- Follow the instructions given to you by the emergency service's call handler
Remember, though, that the Emergency Services are for critical and life-threatening situations.
Out of hours service (if the illness or injury is not life threatening)
Mental Health Crisis
- Are having major emotional or mental problems
- Or you wish to talk to a trained person regarding somebody else's mental health crisis
Speak to a health professional or social worker for further information.
Concerned About Suicide (PDF 425 KB): Information leaflet from the Department of Health, Social Services, and Public Health