We will not be providing face-to-face advice or training for the foreseeable future. We will contact existing advice clients by phone. Our staff will continue to support our members and can be reached via telephone and email as usual.

We are working hard to move our training, where possible, to digital. For any queries, please contact our training team at [email protected]

We can only provide advice to people living in Northern Ireland. 

Helpline contact details:

Welfare Changes ring 0808 802 0020 or email [email protected]
Tax & Benefits ring 0800 988 2377 or email [email protected]
Business Debt ring 0800 083 8018 or email [email protected]
Debt Action ring 0800 028 1881 or email [email protected]
EU Settlement Scheme ring 0800 138 6545 or email [email protected]
For Historical Institutional Abuse advice and support call 02890 645919 email [email protected]


You can take all the preparations in the world and still emergencies within the house will occur.  The key to dealing with an emergency is to act quickly and to contact an expert.  

Whether its frozen/burst pipes or power failures it’s important to know who to contact.


If you think there is a blockage or if your property has been flooded by a public sewer, please call NI Water on 03457 440088 24 hours a day.

You only need a single telephone number to report all other types of flooding – 0300 2000 100.

Overflowing Rivers and Watercourses contact Rivers Agency 028 92 606 100


If you experience failure of electricity supply you need to contact Northern Ireland Electricity Networks.

Phone – 03457643643 available 24 hours a day for failure of supply or Minicom – 03457 147128 available 24 hours a day

Website – Check for power outages in your area or report a power cut

Email – [email protected]


If you smell gas phone the 24-hour gas emergency service on 0800 002 001

Fire/Medical Emergency

Do not hesitate call 999