Hospital Stays


We will not be providing face-to-face advice or training for the foreseeable future. We will contact existing advice clients by phone. Our staff will continue to support our members and can be reached via telephone and email as usual.

We are working hard to move our training, where possible, to digital. For any queries, please contact our training team at [email protected]

We can only provide advice to people living in Northern Ireland. 

Helpline contact details:

Welfare Changes ring 0808 802 0020 or email [email protected]
Tax & Benefits ring 0800 988 2377 or email [email protected]
Business Debt ring 0800 083 8018 or email [email protected]
Debt Action ring 0800 028 1881 or email [email protected]
EU Settlement Scheme ring 0800 138 6545 or email [email protected]
For Historical Institutional Abuse advice and support call 02890 645919 email [email protected]


Going into hospital can be a worrying experience for all of us but do not forget, it can be a difficult time for our loved ones too.

A hospital sign.Knowing procedures and your rights and entitlements when you are going into hospital will help you feel more confident about your visit. It can also help you and your loved ones to deal with problems if ever they arise.

Similarly, we have information to help you prepare for coming out of hospital as you and your family will feel less stressed if you know that arrangements are in place for your return home.

You may be admitted to hospital as either:

  • An outpatient who has an appointment to see a consultant but you don't need a hospital bed 
  • A day patient who needs a hospital bed for tests or surgery but not for an overnight stay 
  • An inpatient who needs a hospital bed for tests or surgery and an overnight stay 

Related Information

Find your local hospital at the Health and Social Care in Northern Ireland website.

If you need to see a specialist, you will be referred to the nearest hospital that provides the specific service.