Change of Situation


We will not be providing face-to-face advice or training for the foreseeable future. We will contact existing advice clients by phone. Our staff will continue to support our members and can be reached via telephone and email as usual.

We are working hard to move our training, where possible, to digital. For any queries, please contact our training team at [email protected]

We can only provide advice to people living in Northern Ireland. 

Helpline contact details:

Welfare Changes ring 0808 802 0020 or email [email protected]
Tax & Benefits ring 0800 988 2377 or email [email protected]
Business Debt ring 0800 083 8018 or email [email protected]
Debt Action ring 0800 028 1881 or email [email protected]
EU Settlement Scheme ring 0800 138 6545 or email [email protected]
For Historical Institutional Abuse advice and support call 02890 645919 email [email protected]


In later life our circumstances or situation can change and this can impact upon our benefits.

A dice representing the feeling of being unsure.If you are taken into hospital for a certain period of time or into care, this will have a knock-on effect on certain benefits.

You may also, unfortunately, have to prepare for abrupt changes to benefits if you are bereaved by the death of your loved one.

Please speak directly to a benefits adviser if your changes of situation include:

  • Beginning part or full-time study
  • Starting work as a paid employee
  • Being imprisoned
  • Relocating to or from abroad

Seek Advice

If ever you are unsure about a change in circumstances, please seek the advice from the Independent Welfare Changes Helpline on 0808 802 0020 or contact a local advice agency.