We will not be providing face-to-face advice or training for the foreseeable future. We will contact existing advice clients by phone. Our staff will continue to support our members and can be reached via telephone and email as usual.

We are working hard to move our training, where possible, to digital. For any queries, please contact our training team at [email protected]

We can only provide advice to people living in Northern Ireland. 

Helpline contact details:

Welfare Changes ring 0808 802 0020 or email [email protected]
Tax & Benefits ring 0800 988 2377 or email [email protected]
Business Debt ring 0800 083 8018 or email [email protected]
Debt Action ring 0800 028 1881 or email [email protected]
EU Settlement Scheme ring 0800 138 6545 or email [email protected]
For Historical Institutional Abuse advice and support call 02890 645919 email [email protected]


Death is a topic many of us avoid; it is unsettling, and difficult to confront the concept of losing a loved one.

However, it is a good idea to have a discussion to establish your relative’s wishes. This can give them peace of mind, a greater sense of control, and you a practical plan to carry forward.

Two pairs of hands touching to offer comfort.Getting the affairs of the deceased in order can be stressful, and this is intensified if you don’t know where to start. This section provides financial information on bereavement benefits for residents of Northern Ireland as well as practicalities and palliative care. The Money Advice Service provides further free & impartial information on funerals, wills, tax and probate.

Make sure that the information you read on The Money Advice Service website refers to Northern Ireland. Links to the Money Advice Service and other specialist organisations can be found throughout this guide.

Getting Support

It is not only family and friends who are affected by death, but also professionals and volunteers who support patients and their families.

There are several support services that can help in the event of a bereavement.

The Bereavement network has been established by the Northern Ireland HSC [Health & Social Care agency].  Information is provided for professionals working in this field, with useful resources and tips on self-care. It also contains support for the bereaved, including links to various support agencies and charities. 

Cruse Bereavement Care provides vital support and information. This is via telephone, on-line and face-to-face support, with offices across Northern Ireland. 

Call 028 9079 2419 ( or the National Helpline: 0808 808 1677.

The Bereavement Register can stop unwanted direct mail addressed to the deceased person.

Call: 0800 082 1230

Seek Advice

The death of a partner/spouse can impact your benefits as well and you may be entitled to bereavement benefits whether you work or not. You can use the Advice NI website to find one of our membership organisations who can help.