Outcome of Assessment


We will not be providing face-to-face advice or training for the foreseeable future. We will contact existing advice clients by phone. Our staff will continue to support our members and can be reached via telephone and email as usual.

We are working hard to move our training, where possible, to digital. For any queries, please contact our training team at [email protected]

We can only provide advice to people living in Northern Ireland. 

Helpline contact details:

Welfare Changes ring 0808 802 0020 or email [email protected]
Tax & Benefits ring 0800 988 2377 or email [email protected]
Business Debt ring 0800 083 8018 or email [email protected]
Debt Action ring 0800 028 1881 or email [email protected]
EU Settlement Scheme ring 0800 138 6545 or email [email protected]
For Historical Institutional Abuse advice and support call 02890 645919 email [email protected]


Once the assessment process has been completed, you and your carer, if you have one, should be informed of the result of the assessment and given the name of an individual to contact for any further discussion.

Whilst there is nothing written in law compelling trusts to provide written copies of assessments, good practice states that a written statement should always be provided on request. The guidance on carers’ assessments go further and state that ’the carer must always receive a copy of their assessment’ without any need for a request being made.

Furthermore, the Data Protection Act (2018) gives you the right of access to personal data held within your assessment of need. Where this is denied, you may appeal to either the Data Protection Commissioner or the courts.

If you request a copy of the assessment, it should be provided within 40 days of the date of request.

In addition, the right under the Freedom of Information Act (2000) to make application for official information held by public bodies (the ‘right to know’) came into force in January 2005. For trust staff it means that, in effect, any information held about living individuals is potentially accessible under the Freedom of Information Act (2000).

What to do if you are not happy with the outcome of the assessment of need

If you disagree with the outcome of your assessment or are unhappy about how it was carried out, you can complain to the Trust following the social services complaints procedures. For example, if you are informed that you are not entitled to community care services, you can make a complaint.

It is advisable to seek advice before doing this.

What if your needs have changed

If you were assessed and it was established that you have no need for community care services at that time but your needs changed due to an illness or a disability, you should ask your local Trust for a new assessment.