Appeal a Decision


We will not be providing face-to-face advice or training for the foreseeable future. We will contact existing advice clients by phone. Our staff will continue to support our members and can be reached via telephone and email as usual.

We are working hard to move our training, where possible, to digital. For any queries, please contact our training team at [email protected]

We can only provide advice to people living in Northern Ireland. 

Helpline contact details:

Welfare Changes ring 0808 802 0020 or email [email protected]
Tax & Benefits ring 0800 988 2377 or email [email protected]
Business Debt ring 0800 083 8018 or email [email protected]
Debt Action ring 0800 028 1881 or email [email protected]
EU Settlement Scheme ring 0800 138 6545 or email [email protected]
For Historical Institutional Abuse advice and support call 02890 645919 email [email protected]


If you are not happy about the Attendance Allowance decision, you can ask for the decision to be reviewed and then submit and appeal.


A keyboard button with the words "contact us" written on it.

You can ask for the decision to be reviewed within 1 month – this is called a Mandatory Reconsideration.

If you are still unhappy after asking for the decision to be reconsidered you can then submit an appeal within 1 month which will be heard by an independent tribunal.

This time limit for submitting a Mandatory Reconsideration or an appeal can only be extended in special circumstances.

Further Information

You can find out more information about submitting an appeal and the appeals process on NI Direct.