Reputable Contractors


We will not be providing face-to-face advice or training for the foreseeable future. We will contact existing advice clients by phone. Our staff will continue to support our members and can be reached via telephone and email as usual.

We are working hard to move our training, where possible, to digital. For any queries, please contact our training team at [email protected]

We can only provide advice to people living in Northern Ireland. 

Helpline contact details:

Welfare Changes ring 0808 802 0020 or email [email protected]
Tax & Benefits ring 0800 988 2377 or email [email protected]
Business Debt ring 0800 083 8018 or email [email protected]
Debt Action ring 0800 028 1881 or email [email protected]
EU Settlement Scheme ring 0800 138 6545 or email [email protected]
For Historical Institutional Abuse advice and support call 02890 645919 email [email protected]


Building work can be extremely stressful, disruptive and costly. An added worry is that we may fall prey to ‘Cowboy Builders’.

To minimize the nerve-wracking impact of building work and shoddy workmanship, it is important to find a good builder.

It is often best to find a good builder through a personal recommendation, although this is not always possible. Where this is not possible there are a number of useful steps which can be followed to choose a builder. These include:

  • Consult professional bodies such as The Federation of Master Builders and the Construction Employers Federation to obtain lists of suitable builders from them.
  • Get quotes for at least three builders to compare and ask for these in writing
  • Get a contract drawn up for all works covered to include the extent of the works, the cost and a timeframe for it to be completed
  • Ask to see a copy of the builder public liabilities insurance certificate.

For further information about choosing a good builder see the following:

TrustMark Scheme

The TrustMark Scheme is supported by the government to help people find reliable and trustworthy tradesmen.

Their online search tool may help you find a tradesman. In order to be approved for the scheme tradesmen have to meet a variety of standards the government sets relating to various issues such as quality of work and health and safety. Trustmark tradesmen are independently checked and undergo regular inspections.