Short Term Benefit Advance


We will not be providing face-to-face advice or training for the foreseeable future. We will contact existing advice clients by phone. Our staff will continue to support our members and can be reached via telephone and email as usual.

We are working hard to move our training, where possible, to digital. For any queries, please contact our training team at [email protected]

We can only provide advice to people living in Northern Ireland. 

Helpline contact details:

Welfare Changes ring 0808 802 0020 or email [email protected]
Tax & Benefits ring 0800 988 2377 or email [email protected]
Business Debt ring 0800 083 8018 or email [email protected]
Debt Action ring 0800 028 1881 or email [email protected]
EU Settlement Scheme ring 0800 138 6545 or email [email protected]
For Historical Institutional Abuse advice and support call 02890 645919 email [email protected]


In certain circumstances you can apply for an advance of your benefit payment if you have an urgent financial need that will have a direct impact of the health, safety or wellbeing of your health or your family’s health.

Crisis loans were abolished in Northern Ireland in November 2016.

You can ask for a short term benefit advance of the following benefits:

  • Jobseeker’s Allowance
  • Employment and Support Allowance
  • Income Support
  • Pension Credit
  • State Pension
  • Carer’s Allowance
  • Bereavement Allowance
  • Widowed Parent's Allowance
  • Maternity Allowance
  • Incapacity Benefit

There are only certain circumstances when you can apply for a short term advance of these benefits. This includes making a new or repeat claim or you have reported a change in your circumstances that will lead to an increase in the amount of benefit that you receive.

This advance must be repaid within 12 weeks.

How to apply for a Short Term Benefit Advance

The application for a short term benefit advance is carried out over the phone through Finance Support.

You can contact them via Freephone on:

Phone: 0800 587 2750

Text number: 0800 587 2751 (for customers with hearing difficulties only)

Further Information

For more information about a short term benefit advance visit NI Direct or speak to a benefits advisor.