Care Packages


We will not be providing face-to-face advice or training for the foreseeable future. We will contact existing advice clients by phone. Our staff will continue to support our members and can be reached via telephone and email as usual.

We are working hard to move our training, where possible, to digital. For any queries, please contact our training team at [email protected]

We can only provide advice to people living in Northern Ireland. 

Helpline contact details:

Welfare Changes ring 0808 802 0020 or email [email protected]
Tax & Benefits ring 0800 988 2377 or email [email protected]
Business Debt ring 0800 083 8018 or email [email protected]
Debt Action ring 0800 028 1881 or email [email protected]
EU Settlement Scheme ring 0800 138 6545 or email [email protected]
For Historical Institutional Abuse advice and support call 02890 645919 email [email protected]


A care package will be arranged explaining what services will be provided, when they will be provided and how these will be provided.

You will be given the name of a worker to contact if you have any problems with the services as well as information on how to ask for a service review if circumstances change.

Once a comprehensive individual assessment has been completed and a decision has been taken that publicly funded care can and should be arranged, it is the responsibility of the Trust to design appropriate care arrangements in consultation with you, your informal carers and all the care professionals involved.

The guidance emphasises that care arrangements should begin with your needs and wishes in consultation with your carers. The board or Trust staff should, as far as possible, aim to provide or arrange the provision of services which will meet those particular needs and wishes.

You should be given a copy of your care plan in writing if you request it as well as a copy of your assessment.

Management and monitoring of your care package

It is recognized that your care needs may change over time and must be monitored.

It is therefore recommended that a single professional worker should be assigned as a personal contact for you.

The principal contact for you is the care manager who takes responsibility for designing and assembling a package of services tailored to your needs and for ensuring that the services are effectively coordinated, delivered and monitored.

Provision of services

Services can be provided in several ways to meet your needs.

This can include services provided directly by the Trust, by voluntary organisations or private agencies arranged by the Trust. You may even arrange them yourself through Direct Payments which allow you to manage your own care.

Your care package may include service provision from a number of organisations, such as social services and voluntary groups. However, it is the responsibility of the care manager to ensure that these services are right for you and that your needs continue to be met.


If you have a problem with the services provided to you, you should contact your care manager straight away.