Residential and Nursing Care


We will not be providing face-to-face advice or training for the foreseeable future. We will contact existing advice clients by phone. Our staff will continue to support our members and can be reached via telephone and email as usual.

We are working hard to move our training, where possible, to digital. For any queries, please contact our training team at [email protected]

We can only provide advice to people living in Northern Ireland. 

Helpline contact details:

Welfare Changes ring 0808 802 0020 or email [email protected]
Tax & Benefits ring 0800 988 2377 or email [email protected]
Business Debt ring 0800 083 8018 or email [email protected]
Debt Action ring 0800 028 1881 or email [email protected]
EU Settlement Scheme ring 0800 138 6545 or email [email protected]
For Historical Institutional Abuse advice and support call 02890 645919 email [email protected]


A care home is an establishment which provides accommodation with personal or nursing care.

An older lady and her nurse smiling.Care homes can be a big relief if you are struggling to cope in your own home or you feel isolated. Nevertheless, you not have to move into a care home even if it is suggested by social services following a care assessment.

All care homes should be able to provide help with personal care, such as washing, dressing bathing and using the toilet, if required. Other services provided in a care home should include physical and emotional care, staff available 24 hours a day and care through short-term illnesses.

However, if you are extremely frail, have a debilitating medical condition or an illness that requires a lot of care from a medical professional, you may need a nursing care home which provides nursing care as well as personal care. Nursing homes have qualified nurses on duty 24 hours a day.

Specialist Care

Specialist care homes are also available to care for people with a particular disability or need. For example, Elderly Mentally Infirm (EMI) care homes are available for older people with mental health difficulties or mental frailty. These provide specialist care for those with a mental illness or disorder.

Some care homes specialize in certain conditions such as treating people with dementia. Specialist care homes usually have specially trained staff and adapted facilities to support people with specific needs.

Related information

We have further information about residential or nursing care in our Community Care section. This includes a handy checklist that you can print out when considering different homes.