In Care


We will not be providing face-to-face advice or training for the foreseeable future. We will contact existing advice clients by phone. Our staff will continue to support our members and can be reached via telephone and email as usual.

We are working hard to move our training, where possible, to digital. For any queries, please contact our training team at [email protected]

We can only provide advice to people living in Northern Ireland. 

Helpline contact details:

Welfare Changes ring 0808 802 0020 or email [email protected]
Tax & Benefits ring 0800 988 2377 or email [email protected]
Business Debt ring 0800 083 8018 or email [email protected]
Debt Action ring 0800 028 1881 or email [email protected]
EU Settlement Scheme ring 0800 138 6545 or email [email protected]
For Historical Institutional Abuse advice and support call 02890 645919 email [email protected]


You are presumed to be in care if the establishment provides you with accommodation as well as nursing or personal care.

A older man with his care home nurse.You are not counted as being in a care home on the day you arrive or the day you leave. However, if you move into a care home from hospital, you will be counted as being in care from the day you arrive.

Different periods spent in a care home which are separated by 28 days or less will be counted as one period as under the linking rule. If you go from hospital into a care home (or vice versa), your time in hospital and care are added together for the 28 day rule.

It is therefore important that this is kept in mind when planning periods of respite care. If you spend 29 (or more) days in your home between periods of respite care, the link between stays will be broken (as there are more than 28 days between stays). Therefore, any benefits that may otherwise have been affected, will continue to be paid.

Impact of Going into Care on Benefits

If you move into a care home, the following benefits may be affected:

  • Disability Living Allowance (Care Component)
  • Attendance Allowance
  • Constant Attendance Allowance and Exceptionally Severe Disablement Allowance
  • Income Support and Income-Based Job Seekers Allowance
  • Pension Credit
  • Housing Benefit
  • Rates Relief
  • Carer’s Allowance
  • Social Fund Payments
  • War Disablement Pension

Seek Advice

If ever you are unsure about how your stay in a care home will affect your benefits, telephone the Advice NI team, Jennie and Sue, at freephone 0800 9882 377 or email the team.