Winter Fuel Payment


We will not be providing face-to-face advice or training for the foreseeable future. We will contact existing advice clients by phone. Our staff will continue to support our members and can be reached via telephone and email as usual.

We are working hard to move our training, where possible, to digital. For any queries, please contact our training team at [email protected]

We can only provide advice to people living in Northern Ireland. 

Helpline contact details:

Welfare Changes ring 0808 802 0020 or email [email protected]
Tax & Benefits ring 0800 988 2377 or email [email protected]
Business Debt ring 0800 083 8018 or email [email protected]
Debt Action ring 0800 028 1881 or email [email protected]
EU Settlement Scheme ring 0800 138 6545 or email [email protected]
For Historical Institutional Abuse advice and support call 02890 645919 email [email protected]


Winter Fuel Payment is not means tested, it is based on your age. This is a tax-free annual benefit paid by the Government to help with the costs of keeping warm in winter. It does not affect your other benefits.


You may have qualified for a Winter Fuel Payment for winter 2018/19 if both the following apply:

  • you reached the qualifying age which means you were born on or before 5 November 1953
  • you normally lived in Northern Ireland or Great Britain on any day throughout the week 17 to 23 September 2018

You won’t qualify for a Winter Fuel Payment if, throughout the week of 7 to 23 September 2018, you:

  • were in prison
  • were in hospital getting free treatment for more than 52 weeks
  • needed permission to enter the UK and your granted leave states that you cannot claim public funds
  • have lived in a care home for the whole time between 25 June and 17 September 2018 and were receiving Pension Credit, Income Support, income-based Jobseeker’s Allowance or income-related Employment and Support Allowance 
  • lived in Cyprus, France, Gibraltar, Greece, Malta, Portugal or Spain

What you may receive

If eligible you will receive between £100 and £300, depending on your circumstances.  To check the amount you will receive go to NI Direct

If you're eligible for Winter Fuel Payment and receive certain benefits or have received it in the past, you don't need to claim as you should receive your payment automatically.  If not you will need to claim.

How to Claim

You can claim by telephone by contacting the Winter Fuel Payment Centre on 0800 731 0160 (claims within UK) or +44 (0) 191 218 7777 (claims outside UK)

Text number:  0800 731 0464 (deaf or hearing-impaired callers within UK / +44 (0) 191 218 7280 (deaf or hearing-impaired callers outside UK)

You can also claim by post by downloading an application form or asking The Winter Fuel Payment Centre to send you a form.

You may be eligible for a Winter Fuel Payment if you live in another European Economic Area country or Switzerland and you have a genuine link with the UK.