We will not be providing face-to-face advice or training for the foreseeable future. We will contact existing advice clients by phone. Our staff will continue to support our members and can be reached via telephone and email as usual.

We are working hard to move our training, where possible, to digital. For any queries, please contact our training team at [email protected]

We can only provide advice to people living in Northern Ireland. 

Helpline contact details:

Welfare Changes ring 0808 802 0020 or email [email protected]
Tax & Benefits ring 0800 988 2377 or email [email protected]
Business Debt ring 0800 083 8018 or email [email protected]
Debt Action ring 0800 028 1881 or email [email protected]
EU Settlement Scheme ring 0800 138 6545 or email [email protected]
For Historical Institutional Abuse advice and support call 02890 645919 email [email protected]



Flood waters can contain sewage which, if the flood has been caused by heavy rain, will usually be in dilute form. Providing that you adopt normal basic hygiene precautions you are unlikely to be at any increased health risk.

Basic hygiene precautions include:

  • Washing hands after exposure
  • Washing footwear in a mild disinfectant
  • Keeping children and pets out of the affected   area.
  • Where sewage is present in flood waters you should:
  •  Remove excess water (pumping or sweeping, as   appropriate)
  • Clean thoroughly to remove any debris or faecal contamination
  • Leave the contaminated areas to dry
  • Use a mild disinfectant which should remove all   traces of bacteria within 24 to 48 hours.

Reducing flood damage

  1. Keep a list of useful numbers to hand; for example, flood emergency numbers, your local council, emergency services, and your insurance company.
  2. Make sure you know where to turn off your electricity and/or gas.
  3. Make sure that you have current insurance to cover against flood damage to your property.
  4. If you are aware that your property may be at risk of flooding have a few sandbags or floorboards prepared to block doorways and airbricks.
  5. Landowners can reduce the risk of flooding by ensuring that drains within their property are   properly maintained.
  6. The public should refrain from dumping any material into urban watercourses as this may lead to blockages and flooding.
  7. Private gullies should be kept free of fallen leaves in autumn as they can cause temporary    blockages.
  8. Think about your car; is it parked in a location which is susceptible to flooding. Where could you move it to in the event of a flood?