We will not be providing face-to-face advice or training for the foreseeable future. We will contact existing advice clients by phone. Our staff will continue to support our members and can be reached via telephone and email as usual.

We are working hard to move our training, where possible, to digital. For any queries, please contact our training team at [email protected]

We can only provide advice to people living in Northern Ireland. 

Helpline contact details:

Welfare Changes ring 0808 802 0020 or email [email protected]
Tax & Benefits ring 0800 988 2377 or email [email protected]
Business Debt ring 0800 083 8018 or email [email protected]
Debt Action ring 0800 028 1881 or email [email protected]
EU Settlement Scheme ring 0800 138 6545 or email [email protected]
For Historical Institutional Abuse advice and support call 02890 645919 email [email protected]


There are few things to remember if you are to deal with an emergency
situation as calmly, safely and efficiently as possible.

Once you believe that a situation is critical or life-threatening, please remember:

  • Emergency telephone buttonStay calm
  • Shout for help
  • Get someone to telephone 999 or do it yourself if no-one is available to do it for you
  • Make sure the ambulance/fire/police authorities know where to come to and the details about the patient's illness or injury
  • Do not put yourself in any danger
  • Do what you can for the person who is sick or injured
  • Do not give them anything to eat or drink
  • Make sure their air passageways are clear from obstruction
  • Follow the instructions given to you by the emergency service's call handler

Remember, though, that the Emergency Services are for critical and life-threatening situations.

Emergency Links

Find your local hospital | Find your local GP

Out of hours service (if the illness or injury is not life threatening)

Mental Health Crisis

If you:

  • Are having major emotional or mental problems
  • Or you wish to talk to a trained person regarding somebody else's mental health crisis


Speak to a health professional or social worker for further information.

Related Information

NI Direct have information to hand regarding emergency healthcare and first aid.

Concerned About Suicide (PDF 425 KB): Information leaflet from the Department of Health, Social Services, and Public Health