Community Care


We will not be providing face-to-face advice or training for the foreseeable future. We will contact existing advice clients by phone. Our staff will continue to support our members and can be reached via telephone and email as usual.

We are working hard to move our training, where possible, to digital. For any queries, please contact our training team at [email protected]

We can only provide advice to people living in Northern Ireland. 

Helpline contact details:

Welfare Changes ring 0808 802 0020 or email [email protected]
Tax & Benefits ring 0800 988 2377 or email [email protected]
Business Debt ring 0800 083 8018 or email [email protected]
Debt Action ring 0800 028 1881 or email [email protected]
EU Settlement Scheme ring 0800 138 6545 or email [email protected]
For Historical Institutional Abuse advice and support call 02890 645919 email [email protected]


Community care provides for both the social and health care of the older members of our community.

An older lady accepts a helping hand.

The guiding principle of the past generation is that if you need care and support, you should be encouraged and assisted to live, with as much independence as possible, in the community, rather than in an institution.

Community care services can support you in your own home, offer you access to respite and day care or provide you with sheltered housing.

Otherwise, community care will see to your placement in group homes and hostels or residential and nursing homes.

A consequence of this has been an increase in the number of people seeking information on the provision of community care services and on their rights and entitlements to those services. Therefore, we have created these pages for you.

An assessment of need will be carried out to determine what your needs are and what services would be best suited for meeting these assessed needs.

A care package will be arranged, provided and monitored in consultation with your wishes. In fact, to allow you to have as much independence as possible, you may decide to prevail of Direct Payments. These may allow you to decide who cares for you and how the money is spent.  

Otherwise, we may help you choose from the residential and nursing care options available and, finally, work out how you can pay for the services you need.

First and foremost, though, we have prepared information directly relevant to the great, unsung heroes of our community - carers.

Expert Advice

Please refer to the Law Centre NI's Encyclopaedia of Rights for comprehensive information on Community Care or contact them for specialist advice.