Vulnerable Adults


We will not be providing face-to-face advice or training for the foreseeable future. We will contact existing advice clients by phone. Our staff will continue to support our members and can be reached via telephone and email as usual.

We are working hard to move our training, where possible, to digital. For any queries, please contact our training team at [email protected]

We can only provide advice to people living in Northern Ireland. 

Helpline contact details:

Welfare Changes ring 0808 802 0020 or email [email protected]
Tax & Benefits ring 0800 988 2377 or email [email protected]
Business Debt ring 0800 083 8018 or email [email protected]
Debt Action ring 0800 028 1881 or email [email protected]
EU Settlement Scheme ring 0800 138 6545 or email [email protected]
For Historical Institutional Abuse advice and support call 02890 645919 email [email protected]


Vulnerable adults are people who are at greater than normal risk of abuse. Older people, especially those who are unwell, frail, confused and unable either to stand up for themselves or keep track of their affairs, are vulnerable.

Abuse can happen to older people in their home, in hospital, nursing and residential homes.  Older people who are most at risk of abuse at home include:

  • Those who are isolated and don’t have much contact with friends, family or neighbours
  • People with memory problems or difficulty communicating with others
  • People who don’t get on with their carer
  • Those whose carer is addicted to drugs or alcohol
  • People whose carer depends on them for a home and financial and emotional support.

Other vulnerable adults include people who are open to abuse because of learning difficulties, physical disabilities or mental illness.

If you know a vulnerable adult who is being mistreated, neglected or harmed or you want further information contact the South Eastern Health and Social Care Trust

►Tel: (028) 9266 5181 ext 4544 (Monday to Friday 9.00am to 5.00pm)

►Out of Hours (028) 9056 5444


Age NI Advice and Advocacy Services:

►Call Age NI Advice: 0808 808 7575