Extra-Care Housing


We will not be providing face-to-face advice or training for the foreseeable future. We will contact existing advice clients by phone. Our staff will continue to support our members and can be reached via telephone and email as usual.

We are working hard to move our training, where possible, to digital. For any queries, please contact our training team at [email protected]

We can only provide advice to people living in Northern Ireland. 

Helpline contact details:

Welfare Changes ring 0808 802 0020 or email [email protected]
Tax & Benefits ring 0800 988 2377 or email [email protected]
Business Debt ring 0800 083 8018 or email [email protected]
Debt Action ring 0800 028 1881 or email [email protected]
EU Settlement Scheme ring 0800 138 6545 or email [email protected]
For Historical Institutional Abuse advice and support call 02890 645919 email [email protected]


As well as sheltered housing, extra care housing is available for people with a higher level of care needs.

Extra-care housing is also known as "very sheltered housing" and is beneficial if you have difficulty managing on your own but do not require the level of help provided in a care or nursing home.

Very sheltered housing was developed in response to a demand for sheltered housing (non-institutional housing) which offers similar levels of care to a care or nursing home. It allows you to have a 'home for life' rather than transferring you to a care or nursing home if your care needs increase.

Very sheltered housing schemes typically provide accommodation with care and support, with staff helping with care, assistance, meals and domestic tasks. The schemes can be of great help if you: 

  • Have a learning disability
  • Have mental health problems
  • Have a physical disability (including degenerative and debilitating illness)
  • Have drug or alcohol related problems
  • Are leaving a penal establishment, referred by the probation service or at risk of offending;
  • Have AIDS or HIV disease
  • Are becoming frailer with age (most schemes are open to those age 60+)