Apply for Pension Credit


We will not be providing face-to-face advice or training for the foreseeable future. We will contact existing advice clients by phone. Our staff will continue to support our members and can be reached via telephone and email as usual.

We are working hard to move our training, where possible, to digital. For any queries, please contact our training team at [email protected]

We can only provide advice to people living in Northern Ireland. 

Helpline contact details:

Welfare Changes ring 0808 802 0020 or email [email protected]
Tax & Benefits ring 0800 988 2377 or email [email protected]
Business Debt ring 0800 083 8018 or email [email protected]
Debt Action ring 0800 028 1881 or email [email protected]
EU Settlement Scheme ring 0800 138 6545 or email [email protected]
For Historical Institutional Abuse advice and support call 02890 645919 email [email protected]


You can apply for Pension Credit if you (or your partner) are aged over the female State Pension Age or within 4 months of that date.

There are a number of ways Pension Credit can be claimed:

By Phone

You can call the freephone Pension Credit application line on 0808 100 6165 and apply over the phone.

The line is open from 9am to 5pm Monday to Friday. The average application will take approximately 25 minutes to complete over the phone, depending on your circumstances. A family member can call on your behalf if you prefer but you must be present when the application is made.

Those with speech or hearing difficulties can apply by textphone on 0808 100 1165. If English is not your first language, you (or someone calling on your behalf) can arrange for an interpreter to help you apply.


Have this information to hand:

  • Your National Insurance Number(s)
  • Your date of birth
  • Your bank and savings details
  • Information about non-state second pensions
  • Details of your own and/or your partner's other income (if applicable)
  • Details of housing costs, including your mortgage

Alternatively, an application pack can be obtained by calling the Pension Credit application line on 0808 100 6165.

On the Internet

Application forms are available online (PDF 253KB)  

By Post

Postal applications can be obtained from:

Northern Ireland Pension Centre

PO Box 42


BT49 4AN

Backdating Claims

When you apply for Pension Credit, you may be eligible also to receive payment backdated up to 3 months before your application (it used to be 12 months).  

Please be aware, though, that backdating of Pension Credit does not happen automatically - you must request this. Section 11 of the written application form (PDF 253KB) applies to backdating but if you are telephoning, you should be asked the date from which you what the claim to begin. Make sure, if applicable, you tell them it is 3 months prior to application.